Customer Service

For questions about products and availability please use the contact page or give our warehouse a call at (240) 813-4742

Payment & Credit Card

We use PayPal as our credit card processing terminal. Please use PayPal Guest checkout to submit an order using your credit card if you do not have a PayPal account. You can also fax us the completed credit card order form. We do not accept purchase orders at this time.

Shipping & Delivery

Packages are generally dispatched within 1 day after receipt of payment and are shipped either via USPS or Fed-Ex with tracking and drop-off without signature. Transport fees vary according to total weight and dimensions of the shipment and are automatically calculated by the shipping company. Discounts for shipping may be available via alternative carriers, so please inquire for alternative options. We advise you to group your items in one order. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

Privacy & Security

Payment information is processed by PayPal. We do not store credit card information within our database.

Returns & Replacements

Products are warrantied for 30 days unless otherwise stated in the description. Items that are sold for parts as indicated in the product description have no warranty and no returns will be accepted. Please contact us to arrange for an RMA. Shipping fees will not be refunded. Partial refunds will be given for the return of any new items that have been used or not in their original, sealed package. The products are heavily discounted and no warranty is offered beyond the 30 days after receipt of product.

Copyright © 2013-present SibGene, Inc. All rights reserved.